WhosOn Live Chat Software

This recognition is a fantastic achievement for WhosOn, to be compared against some of the leading software brands is an amazing feat

Orlando, FL January 13, 2012

Parker Software, developers of WhosOn Live Chat software, which enables website owners to track website visitor activity in real time and engage with these visitors via live chat, to improve online customer service and sales, have been ranked 20 out of the top 50 Software Solutions to explore in 2012, by Website magazine. A number of leading software companies listed include the likes of Adobe, Salesforce.com, Hubspot, Rackspace, Netsuite, Webtrends and Coremetrics to name a few.

Today everyone is aware of the potential of the internet and the interaction capabilities people now have with it, non-more so than Stephen Parker, CEO of Parker Software who back in 2003 created WhosOn, his vision at the that time was to replicate an in-store, in-person experience on-line, by providing a software application that enabled a website owner to interact with its website visitors by chat, just as you would ask for assistance if you need help in-store to help improve customer service and online sales.

During the early stages of Parker Software's company development, the USA was the first market to adopt WhosOn Live Chat software, with the UK lagging behind by two to three years in adoption rates. Even today some of the UK's major retailers and recognized brands, who are seeing the high-street in rapid decline, are slow in adopting Live Chat as a communication channel, despite the recognized growth in the internet and its recognition as an online sales channel.

Since its inception, WhosOn has come a long way in its development the ability to chat is just one of its features a company with a website can take advantage of. Enhancements such as real-time analytics and reporting, live chat translation, ticketing, pro-active invites, CRM integration, Remote Control, and much more have put WhosOn at the forefront of Live Chat and help them to differentiate against their competitors.

Ian Rowley, Business Development Manager for Parker Software comments. "This recognition is a fantastic achievement for our company, to be compared so highly against some of the leading Software companies in the world. We continue to enjoy our significant growth and attracting more and more household names as customers that clearly recognize our advanced capabilities in comparison to our competitors. We are certainly turning heads and disrupting the Live Chat Software Space!"

"We see many challenges ahead for many of our current and future customers, the continued development of WhosOn is not only ensuring that we maintain our growth and recognition as a market leader in the Live Chat Software space, but also with our advanced and developing feature set is ensuring our customers maintain their competitive advantage also."

"The article in which we appear has a strong summary which rings so true in our industry," Software is everywhere, but remember this to benefit, you must explore its possibilities.

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