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How to Boost Online Revenues With Great Customer ServiceWednesday, February 27, 2013 | 2:00 p.m. ET/11:00 a.m. PT Did you know that in 2012, B2C e-commerce sales grew 21 percent to top $1 trillion for the first time, according to eMarketer? And, this year, sales will grow 18.3% to $1.298 trillion worldwide? It's great that e-commerce is growing, but what happens when all those people buying online have questions? If they're not already, online retailers have to start focusing on and investing in their online customer service solutions teams and call centers to meet the needs of online consumers today. If they don't, they will be left out in the cold.
Listen in to this lively webinar with John Ernsberger, co-founder and vice president of sales and services at STELLAService, a company that measures and monitors the customer service performance of online retailers.; David Isherwood, the director of sales at Build.com, the second-largest online home improvement retailer; and Roy Goffer, director of marketing at nanoRep, a provider of self-service customer support solutions as they discuss best practices around online customer service such as:
- the importance of using the product page as your portal to customer service;
- reducing the size of your support team to control costs;
- how customers’ repetitive questions can improve your product offerings;
- don't forget your mobile customers; and -- so much more!
Sponsored by nanoRep
For more information, and to register, Click Here
Can't make it on February 27? No problem! Retail Online Integration webinars are archived for 90 days after the live event. Click here to register and get access to this webinar on-demand.
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| SPEAKERS |
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John Ernsberger
Co-founder
STELLAService
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David Isherwood
Director of Sales
Build.com
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Roy Goffer
Director of Marketing
nanoRep
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| MODERATOR |
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Melissa Campanelli
Editor in Chief
Retail Online Integration
and eM+C
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